HP Elite Support

HP Elite User Guide for Staff

HP Elite User Guide for Guest Teachers

How to do common tasks on your HP Elite

How-to Videos

Connecting to WiFi	Setting up the Fingerprint Reader
Mute Mic Button	Camera Shutter
Right Click using the Touchpad	Taking a Screenshot
Opening and Pinning Apps	Downloading files
Opening and editing PDFs	Printing to Toshiba Copiers
Connecting to Interactive Flat Panels (IFPs)	Connecting to External Monitor
Connecting an External Keyboard and Mouse

How-to Instructions

Designing flyers, collages, and more	Working with Microsoft Office Files
Photo editing	Access the Technology Inventory Database
Changing Passphrase on HP Elite

Make an appointment with your building technician

You can connect with your building technician using the link below and they will be happy to meet with you about your HP Elite laptop (or anything else!).

Sarah Journey

Deep Creek Damascus K8
Highland Elementary
Kelly Creek Elementary

Michael Egelhoff

North Gresham Elementary
Gordon Russell Middle
Springwater Trail High

Josh Phares

East Gresham Elementary
Hollydale Elementary
Dexter McCarty Middle

Dylan Walsh

East Orient Elementary
Hogan Cedars Elementary
West Orient Middle

Dave Griffin

Powell Valley Elementary
Student Support Services Office

Derek Hatting

Clear Creek Middle

Dan Patchin

Sam Barlow High

David Lazala de la Rosa

Gresham High

Help Desk staff are ready to assist you!

Create a ticket

FreshService

FreshService is our Service Desk ticketing and request system. Use your district login credentials to gain access. Tickets are automatically routed to appropriate technology support staff.

Report an Issue - Contact the support team with an issue or concern.
Submit a Service Request - Raise a request for a new device, software, or service.
Review Knowledge Base (KB) Solutions - Look up documentation or read frequently asked questions to fix issues on your own.

Why submit your request online?

The online Freshservice system is a resource that is available 24 hours a day, 7 days a week for those that want to submit a help request. When you submit your request online it is automatically routed to the person responsible for supporting your issue in your location. Emails are automatically sent to support staff so they are alerted as soon as possible during normal business hours. For your convenience, you can track the progress of any issue you submit through Freshservice.

What kind of support is provided?

Through Freshservice, you can request support for Technology Services (computers, printers, software, network issues, new purchases, etc.) or Information Services (Synergy, state reporting, district database & information systems).